Home
   News
   Contact Silver Lake Bank
   Financial Calculators
   Re-Order Checks
   Customer Security
   Identity Theft


 

CUSTOMER SECURITY
Always safeguard your personal banking information such as account numbers, checks, statements, bank cards and contract copies. Please contact the bank immediately if your checks or bank cards are missing or stolen. Click here for Silver Lake Bank contact information.

What to do if your check card or atm card is stolen
  During both regular and non-business bank hours
Call Silver Lake Bank immediately at 1.877.232.0102 and report the incident. You may also contact your local Silver Lake Bank branch. Click here for Silver Lake Bank contact information. The bank will close your existing card and reissue a new card.
  During non-business hours
Step #1
Safeguard your account by blocking your card immediately. Blocking is an action that changes your card status from open to closed and denies user access to funds. To "block" your card, please call 1.800.791.2525 to report your card as lost or stolen. You will be asked to provide the Silver Lake Bank name along with your first and last name. For security reasons, you will be asked to confirm your identity. Silver Lake Bank has partnered with the TransFund Network to provide ATM and Debit Cards, as well as ATM and Point-of-Sale access for our customers.
Step #2
Also, send us an e-mail with your contact information and we will work with you promptly to reactivate or re-establish your access. Click here to send us an e-mail.

What to do if your checks are stolen
  During both regular and non-business bank hours
Call Silver Lake Bank immediately at 1.877.232.0102 and report the incident to a Customer Service Representative. If the bank is closed, you may leave a detailed message and a Customer Service Representative will return your call the next business day.

Unlocking your Silver Express Internet Banking Access
Call Silver Lake Bank at 877.232.0102 or any Silver Lake Bank branch during regular business hours and a Customer Service Representative can unlock your account. We encourage you to set up the Self Reset Password feature in Silver Express in advance. Enabling this convenient feature now, allows you the ability to reset yourself when the need arises! Click here for instructions.

Activating your ATM or Check Card
You may activate your ATM or Check Card by performing a transaction using your new PIN (personal identification number) at any Silver Lake Bank ATM or by calling the phone number indicated on the sticker on the card itself. Remove the sticker after activaton. Click here for ATM locations. Or, phone us at 877.232.0102 during regular business hours and we will activate for you.

Protecting Yourself at the ATM
  Remember these tips when visiting the ATM.
Park in well-lit areas close to the ATM or select a drive-up ATM. Stay in the safety of your car.
If using a drive-up ATM, be sure passenger windows are rolled up and your doors are locked.
Shield the keypad with your hand or body while entering the personal identification number.
Be aware of your surroundings, especially after dark.
If you notice anything suspicious, use another ATM or return later.
Report any crimes immediately to law enforcement officials.